Privacy Policy
Last Updated: April 28th 2026
1.Introduction.
- Welcome to Lynphopro (“Lynphopro,” “we,” “our,” or “us”).
- Lynphopro is a logistics technology company that provides a peer-to-peer (P2P) platform for instant, same-day, scheduled delivery services through our mobile applications, websites, software, APIs, and related services (collectively, the “Services”). We are committed to protecting your privacy and ensuring transparency regarding how we collect, use, disclose, and safeguard your information. This Privacy Policy explains what information we collect, How we use your information, How we share and protect your information, Your rights and choices regarding your personal information, and How you can contact us
- By accessing or using Lynphopro’s Services, you acknowledge that you have read and understood this Privacy Policy.
- This Privacy Policy applies to: Customers requesting delivery services; Delivery partners, drivers, towman, or agents (“Project Professionals”); Business clients and merchants; Website visitors; Customer support team; and Any person interacting with Lynphopro Services
- We may collect the following categories of information:
- Personal Information
- Account Information: When you create an account, we may collect: Full name; Email address; Phone number; Username and password; Profile photo; Billing address; Delivery address; Business information; Date of birth (where required); Government-issued identification (where legally required); Tax identification information (for Project Professionals or merchants).
- Delivery Information: To facilitate logistics and deliveries, we may collect: Pickup and drop-off locations; Package details; Delivery instructions; Recipient information; Proof of delivery; Signature confirmations; Delivery photos; Real-time delivery tracking data.
- Payment Information: We may collect payment-related information, including: Debit or credit card details; Bank account details; Digital wallet information; Transaction records; Billing history.Payment card information may be processed by secure third-party payment processors and may not be stored directly on Lynphopro systems
- Identity Verification Information: For security, fraud prevention, and legal compliance, we may collect: Driver’s license information; National identification numbers; Passport information; Selfie verification or biometric verification data; Vehicle registration information; Insurance documentation; Background check information where permitted by law.
- Communication Information We may collect information when you communicate with us, including: Customer support messages; Chat communications; Phone calls; Emails; Survey responses; Feedback and reviews
- Information we collect Automatically
- When you use our Services, we may automatically collect: IP address; Device identifiers; Operating system information; Browser type; Mobile device information; Network information; App usage data; Log files; Cookies and similar tracking technologies; GPS and location data; Session data; Crash reports and diagnostics.
- Location Information
- Because Lynphopro operates logistics and delivery services, location information is essential. We may collect: Precise GPS location; Background location data; Real-time courier tracking; Pickup and drop-off coordinates; Route information; Estimated arrival times. Location tracking may continue while the application is running in the background if enabled on your device. You may disable location permissions through your device settings, but some Services may not function properly.
- Information from Third Parties
- We may receive information from: Payment processors; Identity verification providers; Fraud prevention services; Analytics providers; Marketing partners; Social media platforms; Government databases; Business partners; Background screening providers; Insurance providers.
- We may use your information for the following purposes:
- Service Delivery
- Create and manage user accounts; Process delivery requests; Match customers with Project Professionals; Provide routing and tracking services; Facilitate communication between users; Confirm delivery completion; Process transactions and payments.
- Operational Purposes
- Improve platform functionality; Maintain system security; Monitor service quality; Conduct analytics and research; Troubleshoot technical issues; Prevent abuse and misuse
- Safety and Security
- Verify identity; Conduct fraud detection; Investigate suspicious activities; Enforce platform rules; Protect users and the public; Comply with legal obligations.
- Communications
- We may send: Transactional notifications; Delivery updates; Security alerts; Service announcements; Marketing communications; Promotional offers; Surveys and feedback requests.
- Legal Compliance
- We may process information to: Comply with applicable laws; Respond to legal requests; Enforce our Terms of Service; Resolve disputes; Exercise legal rights
- We may use your information for the following purposes:
- If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we process personal data under the following legal bases: Performance of a contract; Consent; Legitimate interests; Compliance with legal obligations; Protection of vital interests. Legitimate interests may include: Platform improvement; Fraud prevention; Security monitoring; Business operations; Customer support.
- We may share information in the following circumstances
- With Project Professionals and Users
- To facilitate deliveries, we may share: Names; Pickup and delivery addresses; Phone numbers; Delivery instructions; Real-time delivery updates.
- Service Providers
- We may share information with vendors and service providers who help us operate our Services, including: Payment processors; Cloud hosting providers; Analytics providers; Customer support platforms; Identity verification services; Fraud detection vendors; Communication providers; Marketing partners. These providers are required to protect information and use it only for authorized purposes.
- Business Transfers
- If Lynphopro is involved in a merger, acquisition, financing, bankruptcy, asset sale, or restructuring, your information may be transferred as part of that transaction.
- Legal Requirements
- We may disclose information: To comply with applicable law; To respond to subpoenas or court orders; To cooperate with law enforcement; To protect rights, property, or safety; To investigate fraud or security issues.
- With Consent
- We may share information for other purposes with your consent.
- We use cookies, pixels, SDKs, and similar technologies to: Authenticate users; Remember preferences; Analyze traffic and usage; Improve user experience; Deliver personalized content and advertisements. You may control cookies through your browser settings
- We retain information for as long as necessary to: Provide Services; Fulfill contractual obligations; Comply with legal requirements; Resolve disputes; Enforce agreements; Maintain security and fraud prevention. Retention periods may vary depending on: Account status; Regulatory obligations; Tax and accounting requirements; Litigation needs. When information is no longer needed, we may delete, anonymize, or securely destroy it.
- We implement reasonable administrative, technical, and physical safeguards to protect information, including: Encryption; Access controls; Firewalls; Secure servers; Authentication measures; Monitoring systems; Security testing; Employee confidentiality obligations. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
- Your information may be transferred to and processed in countries other than your country of residence. Where required by law, we implement appropriate safeguards for international transfers, including: Standard Contractual Clauses; Data transfer agreements; Adequacy decisions; Other legally approved mechanisms
- Depending on your jurisdiction, you may have the rights to: Request access to personal information we hold about you. Request correction of inaccurate or incomplete information. Request deletion of personal information, subject to legal exceptions. Request a copy of your data in a portable format. Request restriction of certain processing activities. Object to processing based on legitimate interests. Withdraw consent where processing is based on consent. Opt out of promotional emails, SMS, or marketing communications.
- To exercise your rights, contact us using info@lynphopro.com We may need to verify your identity before processing requests.
- If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including: Right to know what personal information is collected; Right to access personal information; Right to delete personal information; Right to correct inaccurate information; Right to opt out of certain sharing or selling; Right to limit use of sensitive personal information; Right against discrimination for exercising privacy rights.
- Lynphopro does not discriminate against users for exercising privacy rights. California residents may submit requests by contacting us using info@lynphopro.com.
- If you are located in the EEA, UK, or Switzerland, you may have additional rights under applicable data protection laws. You may also have the right to lodge a complaint with your local supervisory authority.
- Lynphopro Services are not intended for individuals under the age of 18 or the minimum age required by local law. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without proper authorization, we may delete such information.
- Our Services may contain links to third-party websites, applications, or services. We are not responsible for: Third-party privacy practices; External content; Security policies; Data collection activities. Users should review the privacy policies of third-party services independently
- We may use third-party analytics and advertising services, including: Google Analytics; Advertising networks; Mobile analytics platforms; Social media advertising services. These providers may use cookies and tracking technologies to collect information about your use of the Services. You may manage advertising preferences through device settings or applicable opt-out tools.
- Users are responsible for: Providing accurate information; Protecting account credentials; Maintaining password confidentiality; Updating account information; Reporting unauthorized access.
- Project Professionals may be subject to additional processing activities necessary for operational and regulatory compliance, including: Identity verification; Driver screening; Insurance verification; Vehicle inspections; Location monitoring; Safety investigations; Tax reporting; Performance monitoring.
- Delivery Partner information may also be shared with: Insurance providers; Regulatory agencies; Law enforcement;
- Where permitted by law and necessary for identity verification, Lynphopro may collect biometric identifiers or facial verification data. Such information may be used for: Identity authentication; Fraud prevention; Account security; Driver verification.
- Biometric information will be stored securely and retained only for as long as necessary. Where required, we will obtain explicit consent before collecting biometric data.
- By providing your phone number, you consent to receive: Transactional SMS messages; Delivery updates; Verification codes; Security alerts; Promotional messages where permitted. Message and data rates may apply.
- You may opt out of marketing messages by following unsubscribe instructions.
- To maintain trust and security, Lynphopro may monitor: User behavior; Device activity; Transaction patterns; Delivery history; Communication activity; Login attempts.
- We may suspend or terminate accounts involved in: Fraud; Abuse; Illegal activity; Security threats; Violations of platform rules
- In the event of a data breach affecting personal information, we may: Investigate the incident; Contain and remediate the breach; Notify affected individuals; Notify regulators where legally required; Implement corrective measures.
- We may update this Privacy Policy periodically. When changes are made, we may: Revise the “Last Updated” date; Publish updates on our website or app; Provide notices through email or platform notifications. Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy
- If you have questions, concerns, or privacy-related requests, contact us at: Lynphopro Privacy Office Email: info@lynphopro.com Support Email: support@lynphopro.com Website: www.lynphopro.com You may also contact us regarding: Data access requests; Deletion requests; Legal inquiries; Security concerns; Regulatory matters.
- By accessing or using Lynphopro Services, you consent to the collection, use, disclosure, and processing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the Services.
- Depending on your location, additional privacy disclosures, rights, and protections may apply under: GDPR; UK GDPR; CCPA/CPRA; Canadian privacy laws; African data protection laws; Asian privacy regulations; Other applicable regional laws.
- Lynphopro will comply with applicable privacy and data protection laws in jurisdictions where it operates.
- Personal Information
- Any information that identifies or can reasonably identify an individual
- Processing
- Any operation performed on personal information, including collection, storage, use, disclosure, or deletion
- Project Professional
- Any independent courier, driver, towman, helper, or logistics provider using the Lynphopro platform
- Services
- All Lynphopro applications, platforms, websites, APIs, and related services.
- This Privacy Policy shall be governed by and interpreted in accordance with applicable laws in the jurisdictions where Lynphopro operates, without regard to conflict-of-law principles
- Lynphopro is committed to making this Privacy Policy accessible to all users. If you require this Privacy Policy in an alternative format, please contact us
- Lynphopro values the trust of its users and is committed to responsible data practices, transparency, and privacy protection.
- We continuously work to improve our security measures, privacy standards, and compliance efforts to protect the information entrusted to us