Project Professional
Cancellation & No-Show Policy
Last Updated: April 28th 2026
Policy Overview
- This Project Professional Cancellation & No-Show Policy (“Policy”) establishes the standards, responsibilities, procedures, and consequences related to delivery cancellations, late arrivals, abandoned assignments, and no-shows by independent Project Professionals using the Lynphopro platform (“Platform”). The purpose of this Policy is to:
- ✓ Maintain a reliable and professional customer experience.
- ✓ Protect merchants, customers, and business partners from operational disruptions.
- ✓ Ensure fair accountability standards for all Project Professionals.
- ✓ Establish transparent procedures for cancellations, emergencies, and disputes.
- ✓ Support the efficient operation of LynphoPro instant, same-day, and scheduled delivery services.
- This Policy applies to all Project Professionals who accept delivery opportunities through the Lynphopro platform.
- Project Professional
- An independent contractor, Trucker, Helper, Towman, Courier, Driver, or Service Provider authorized to use the Lynphopro platform to complete delivery services
- Requested Delivery
- An delivery request placed by a customer through the platform that is yet to be accepted by an Project Professional
- Accepted Delivery
- Any delivery request, route, batch, or assignment that has been accepted by a Project Professional through the Platform, but yet to commence execution
- In Progress Delivery
- Any delivery request, route, batch, or assignment that has been accepted by a Project Professional through the Platform and are currently being performed by the Project Professional that accepted it
- Cancellation
- A Project Professional’s voluntary withdrawal from an accepted delivery before completion
- No-Show
- Failure of a Project Professional to arrive for a scheduled delivery, pickup, route, or assignment without prior notice or valid communication
- Late Arrival
- Failure to arrive within the required arrival window established by Lynphopro, the merchant, or the customer
- Abandoned Delivery
- Any accepted delivery where the Project Professional: Stops communicating, Fails to complete the delivery, Leaves goods unsecured, Fails to return merchandise when required, or Exits the assignment without authorization.
- Emergency Circumstances
- Unexpected events beyond the reasonable control of the Project Professional, including: Medical emergencies, Serious accidents, Vehicle breakdowns, Severe weather, Natural disasters, Family emergencies, or Law enforcement incidents. Lynphopro reserves the right to request supporting documentation.
- Completed Delivery
- A Project Professional successfully complete an accepted delivery
- Project Professionals are expected to:
- ✓ Accept only deliveries they reasonably intend and are able to complete.
- ✓ Arrive on time for pickups and deliveries.
- ✓ Maintain active communication through the Lynphopro platform.
- ✓ Immediately report delays, emergencies, or operational issues to both customer and the Project Delivery Manager.
- ✓ Handle customer and merchant orders professionally.
- ✓ Complete accepted deliveries in accordance with platform standards.
- ✓ Return merchandise or undelivered goods when instructed.
- Failure to meet these obligations may result in penalties, reduced platform access, suspension, or permanent deactivation.
- Authorised Cancellations
- Project Professionals may cancel an accepted delivery only when:
- ✓ A legitimate emergency exists,
- ✓ Unsafe conditions are present,
- ✓ The merchant order is unavailable,
- ✓ The merchant order is prohibited from being transported,
- ✓ Vehicle failure prevents safe operation, The customer cannot be reached after required attempts,
- ✓ There is a significant discrepancy in the delivery details, or
- ✓ Lynphopro Support authorizes cancellation.
- Prohibited Cancellations
- The following cancellations are prohibited:
- ✓ Cancelling to accept higher-paying deliveries.
- ✓ Repeated cancellations after order details are viewed.
- ✓ Cancelling after merchandise has been picked up without authorization.
- ✓ Cancelling due to personal preference after accepting.
- ✓ Strategic cancellations that negatively affect platform operations
- Cancellation Point
- Prior to Project Pickup: Project Professionals should cancel as soon as they become aware they cannot complete the delivery.
- After Project Pickup: Once merchandise has been picked up:
- ✓ The Project Professional must immediately contact Lynphopro Support.
- ✓ Merchandise must not be abandoned.
- ✓ The Project Professional may be required to complete the delivery or return the items.
- Unauthorized cancellation after pickup may result in immediate suspension or deactivation.
- A Project Professional may be classified as a no-show when they:
- ✓ Fail to arrive at the pickup location within the required timeframe,
- ✓ Fail to begin a scheduled route,
- ✓ Fail to communicate delays,
- ✓ Ignore platform notifications or support outreach, or
- ✓ Accept a delivery assignment and do not attempt completion.
- Scheduled Delivery
- For Same-day or scheduled deliveries or routes, Project Professionals are expected to:
- ✓ Be online and available before the scheduled start time,
- ✓ Arrive within the designated arrival window,
- ✓ Maintain communication if delays occur.
- Failure to meet scheduled commitments may impact eligibility for future preferred or scheduled opportunities.
- Project Professionals are expected to maintain punctuality standards all the time
- Delay in Project Pickup
- Repeated late arrivals to pickup locations may result reduced order priority, temporary restrictions, account review, or deactivation.
- Delay in Project Delivery
- Project Professionals must make reasonable efforts to complete deliveries within estimated delivery windows. Excessive delays without communication may be treated as service failure
- Project Professionals must maintain professional communication with customers and merchants.
- Required communication standards include:
- ✓ Responding to customer inquiries when appropriate,
- ✓ Providing status updates for delays,
- ✓ Using respectful and professional language,
- ✓ Following customer delivery instructions when safe and reasonable.
- Project Professionals must never:
- ✓ Harass customers,
- ✓ Use threatening or abusive language,
- ✓ Request unauthorized payments,
- ✓ Misrepresent delivery status,
- ✓ Falsify delivery completion.
- Reporting Emergencies
- In emergencies, Project Professionals should:
- 1. Contact Lynphopro Support immediately.
- 2. Provide accurate details regarding the situation.
- 3. Follow instructions regarding merchandise handling.
- 4. Submit documentation if requested.
- Exception Review
- Lynphopro may waive penalties for verified emergencies or circumstances beyond the Project Professional’s control. Each case will be reviewed individually based on its merit.
- The following conduct may result in immediate account deactivation:
- ✓ Falsifying delivery completion,
- ✓ Marking orders delivered when not delivered,
- ✓ Intentional abandonment of merchandise,
- ✓ Theft or tampering,
- ✓ Creating false emergency claims,
- ✓ Manipulating delivery acceptance or cancellation metrics,
- ✓ Coordinating fraudulent activity with customers or merchants.
- Lynphopro reserves the right to pursue legal remedies where applicable.
- Lynphopro monitors Project Professional performance metrics including cancellation rate, No-show rate,On-time performance, Customer complaints, Communication responsiveness, Delivery completion rates.
- Repeated policy violations or poor performance may affect:
- ✓ Access to delivery opportunities,
- ✓ Incentive eligibility,
- ✓ Preferred scheduling access,
- ✓ Platform status,
- ✓ Continued use of the platform.
- Lynphopro may apply corrective measures progressively depending on severity, frequency, and business impact.
- Possible Corrective Measures
- Lynphopro may apply one or more of the following corrective measure to Project Professionlas who violated this Policy. The measure includes,
- ✓ Educational warning,
- ✓ Written warning,
- ✓ Temporary restrictions,
- ✓ Reduced access to scheduled deliveries,
- ✓ Account suspension,
- ✓ Permanent deactivation.
- Instant Deactivation
- Lynphopro may immediately deactivate accounts for:
- ✓ Fraud,
- ✓ Theft,
- ✓ Abandonment of merchandise,
- ✓ Serious misconduct,
- ✓ Threatening behavior,
- ✓ Intentional service manipulation,
- ✓ Repeated no-shows.
- Project Professionals may be held financially responsible for losses resulting from:
- ✓ Unauthorized abandonment,
- ✓ Failure to return merchandise,
- ✓ Negligence,
- ✓ Intentional misconduct,
- ✓ Policy violations causing direct damages.
- ✓ Intentional Property Damage
- Any applicable charges, offsets, or recovery actions will comply with applicable law and contractual agreements.
- Right To Appeal
- Project Professionals may request review of certain applied enforcement actions.
- Appeal Submission Process
- Appeals must:
- ✓ Be submitted within the timeframe designated by Lynphopro,
- ✓ Include supporting details and documentation,
- ✓ Be truthful and complete.
- Appeal Review & Determination Process
- Lynphopro will review available records, communications, GPS data, timestamps, customer feedback, and supporting documentation. All review decisions made by Lynphopro are final unless otherwise required by law.
- Nothing in this Policy alters the independent contractor relationship between Lynphopro and Project Professionals. Project Professionals remain responsible for:
- ✓ Their own schedules,
- ✓ Vehicle maintenance,
- ✓ Insurance obligations,
- ✓ Licensing requirements,
- ✓ Taxes and legal compliance.
- Right To Appeal
- Project Professionals may request review of certain applied enforcement actions.
- ✓ Reassign deliveries,
- ✓ Issue refunds or credits,
- ✓ Adjust estimated delivery times,
- ✓ Remove unreliable Project Professionals from priority programs,
- ✓ Restrict access to certain delivery categories.
- By using the Lynphopro platform, Project Professionals acknowledge that Lynphopro may monitor:
- ✓ GPS location data,
- ✓ Delivery timestamps,
- ✓ Communication activity,
- ✓ Acceptance and cancellation patterns,
- ✓ Customer interactions,
- ✓ Route activity.
- This information may be used for:
- ✓ Operational management,
- ✓ Safety,
- ✓ Fraud prevention,
- ✓ Customer support,
- ✓ Policy enforcement,
- ✓ Performance evaluation
- Lynphopro reserves the right to modify, update, or revise this Policy at any time. Updated policies may be communicated through:
- ✓ The Lynphopro platform,
- ✓ Email notifications,
- ✓ In-app notices,
- ✓ Contractor communications.
- Continued use of the platform after policy updates constitutes acknowledgment and acceptance of the revised Policy.
- By accepting delivery opportunities through the Lynphopro platform, Project Professionals acknowledge that they:
- ✓ Have read and understood this Policy,
- ✓ Agree to comply with all platform standards,
- ✓ Understand the consequences of cancellations, no-shows, and misconduct,
- ✓ Accept responsibility for professional delivery conduct.
- For questions, support, or appeals related to this Policy, Project Professionals may contact: Lynphopro Support
- ✓ Email: info@lynphopro.com
- ✓ Website: www.lynphopro.com
- ✓ In-App Support: Available through the Lynphopro platform
- Lynphopro may internally establish operational thresholds such as: Cancellation Rate - Above 10%; No-Show Rate - More than 2 incidence in 60 days; Late Pickup Rate - Above 5%
- Thresholds may be adjusted based on market conditions, delivery categories, customer expectations, and operational needs