Customer Project
Cancellation & No-Show Policy
Last Updated: April 28th 2026
1 Purpose of Policy
- This Customer Project Cancellation & No-Show Policy (“Policy”) establishes the terms and conditions governing cancellations, rescheduling requests, failed pickups, failed deliveries, customer no-shows, and related fees for services provided through the Lynphopro platform. The purpose of this Policy is to:
- ✓ Ensure operational efficiency for customers, delivery partners, merchants, and drivers.
- ✓ Protect the time and resources of all parties involved in the delivery process.
- ✓ Maintain fairness and accountability across the Lynphopro peer-to-peer (P2P) logistics network.
- ✓ Minimize disruptions to scheduled and on-demand delivery services. By placing an order, scheduling a delivery, or using the Lynphopro platform, customers acknowledge and agree to this Policy.
- This Policy applies to:
- ✓ Individuals using the Lynphopro platform.
- ✓ Business customers and merchant partners.
- ✓ Same-day, scheduled, routed, and instant delivery services.
- ✓ Pickup and drop-off transactions facilitated through Lynphopro.
- This Policy applies to all orders submitted through:
- ✓ Lynphopro mobile applications
- ✓ Lynphopro web platforms
- ✓ API integrations
- ✓ Merchant or enterprise portals
- ✓ Customer support-assisted bookings
- Project Professional
- An independent contractor, Trucker, Helper, Towman, Courier, Driver, or Service Provider authorized to use the Lynphopro platform to complete delivery services
- Requested Delivery
- An delivery request placed by a customer through the platform that is yet to be accepted by an Project Professional
- Accepted Delivery
- Any delivery request, route, batch, or assignment that has been accepted by a Project Professional through the Platform, but yet to commence execution
- In Progress Delivery
- Any delivery request, route, batch, or assignment that has been accepted by a Project Professional through the Platform and are currently being performed by the Project Professional that accepted it
- Cancellation
- A customer-initiated request to terminate a delivery order before completion.
- No-Show
- A situation where the sender, recipient, or authorized contact fails to appear, respond, provide access, or release/accept items within the required service window
- Failed Pickup
- A pickup attempt that cannot be completed due to customer-related issues.
- Project Professional Dispatch
- The point at which a Lynphopro Project Professional has accepted or begun traveling toward a pickup location
- Project Schedule Window
- The scheduled timeframe allocated for pickup or delivery
- Cancellations Before Project Pickup By Project Professionals
- Customers may cancel an order without penalty if:
- ✓ No delivery partner has accepted the request; and
- ✓ The cancellation occurs before driver dispatch.
- Eligible cancellations will receive a full refund, excluding any non-refundable payment processing fees where legally permitted.
- Cancellations After Driver Assignment
- Once a delivery partner accepts an order, cancellation fees may apply.
- Applicable Fees May Include:
- ✓ Driver dispatch compensation
- ✓ Mileage already incurred
- ✓ Time spent traveling to pickup location
- ✓ Platform Administation fees
- ✓ Reserved Sceduled Delivery slot fees
- Typical Fee Structure
- ✓ Driver assigned but not en route - Up to 25% of delivery fee
- ✓ Driver en route to pickup - Up to 50% of delivery fee
- ✓ Driver arrived at pickup location - Up to 75% of delivery fee
- ✓ Order picked up/in transit - Up to 100% of delivery fee
- Lynphopro reserves the right to assess additional charges for specialized services, oversized items, or custom logistics arrangements.
- Scheduled Delivery Cancellations
- For scheduled deliveries cancellation timing determines the refund eligibility. The following cancellation timing and applicable refund eligibility may apply:
- ✓ More than 24 hours before scheduled time - Full refund
- ✓ 6–24 hours before scheduled time - Partial refund
- ✓ Less than 6 hours before scheduled time - Limited or no refund
- Enterprise accounts or contractual customers may be subject to separate service agreements. If such agrement exisit, it will overide this current scheduled cancellation agreement.
- Subscription or Recurring Services
- Customers using recurring or subscription-based logistics services must provide written notice according to the terms of their service agreement. Failure to provide adequate notice may result in:
- ✓ Billing for reserved service capacity
- ✓ Early termination fees
- ✓ Administrative processing charges
- Pickup No Show
- A Customer may be classified as a no-show if:
- ✓ The item is not ready for pickup;
- ✓ The Customer is unavailable;
- ✓ Access instructions are incomplete or inaccurate;
- ✓ The pickup location is inaccessible;
- ✓ Required documentation is missing; or
- ✓ The Customer fails to respond within the waiting period.
- Pickup Waiting Period
- Drivers may wait up to:
- ✓ 5–10 minutes for instant deliveries
- ✓ 15–30 minutes for Same-day,Scheduled, commercial, or large-item deliveries
- Pickup No-Show Charges
- Charges may include:
- ✓ Waiting time fees
- ✓ Driver dispatch fees
- ✓ Return or cancellation fees
- ✓ Redelivery charges
- Delivery No-Show
- Designated recipients may be classified as a no-show if:
- ✓ They are unavailable during the delivery window;
- ✓ They refuse delivery without valid cause;
- ✓ Access cannot be obtained;
- ✓ Signature requirements are not fulfilled; or
- ✓ The recipient fails to respond to communications.
- Possible Outcome of Delivery No-Show
- Depending on the order type and customer instructions, Lynphopro may:
- ✓ Attempt redelivery;
- ✓ Leave the package in a safe location where permitted;
- ✓ Return the item to sender;
- ✓ Cancel the order; or
- ✓ Store the package temporarily at an approved facility.
- Additional charges may apply.
- Project Professionals are compensated for extended delays caused by customer or recipient unavailability. Waiting time fees may begin after the designated grace period and may be charged:
- ✓ Per minute;
- ✓ Per 15-minute increment; or
- ✓ According to regional rate schedules.
- Customers will be informed of applicable waiting fees through the platform where feasible.
- If an order must be returned due to:
- ✓ Customer no-show,
- ✓ Incorrect address,
- ✓ Refused delivery,
- ✓ Unsafe conditions, or
- ✓ Inability to complete delivery,
- the customer may be responsible for:
- ✓ Return transportation charges
- ✓ Additional mileage
- ✓ Redelivery fees
- ✓ Storage fees
- ✓ Administrative handling costs
- Lynphopro reserves the right to investigate patterns of abuse, including:
- ✓ Excessive cancellations;
- ✓ Repeated no-shows;
- ✓ Fraudulent order placement;
- ✓ False pickup requests; or
- ✓ Intentional misuse of Project Professional time and resources.
- Corrective measures may include:
- ✓ Warning notices
- ✓ Temporary account restrictions
- ✓ Suspension of service privileges
- ✓ Permanent account termination
- ✓ Additional service deposits or prepayment requirements
- Refund eligibility is determined based on:
- ✓ Service stage at cancellation;
- ✓ Project Professional activity completed;
- ✓ Operational costs incurred;
- ✓ Applicable taxes and processing fees; and
- ✓ Investigation findings.
- Refunds may be issued:
- ✓ To the original payment method;
- ✓ As platform credits; or
- ✓ According to enterprise account terms.
- Processing times may vary depending on the payment provider.
- Lynphopro may waive cancellation or no-show fees under reasonable circumstances, including:
- ✓ Verified emergencies
- ✓ Severe weather events
- ✓ Natural disasters
- ✓ System outages
- ✓ Project Professional-related issues
- ✓ Safety concerns
- ✓ Platform errors
- Customers are responsible for:
- ✓ Providing accurate pickup and delivery information;
- ✓ Ensuring items are ready at the scheduled time;
- ✓ Ensuring authorized contacts are available;
- ✓ Providing safe and lawful access conditions;
- ✓ Responding promptly to communications; and
- ✓ Complying with all applicable laws and platform requirements.
- Failure to meet these responsibilities may result in delays, additional charges, or service cancellation.
- Lynphopro Project Professionals may refuse service or cancel orders if:
- ✓ Conditions are unsafe;
- ✓ Illegal items are involved;
- ✓ Harassment or threatening behavior occurs;
- ✓ Access restrictions prevent completion;
- ✓ The package violates platform policies; or
- ✓ Delivery instructions materially differ from the original request.
- Applicable fees may still apply where customer actions contributed to the failed service.
- Customers disputing cancellation or no-show charges must submit a written inquiry within:
- ✓ 7 calendar days of the transaction date, unless otherwise required by law.
- Disputes should include:
- ✓ Order number
- ✓ Date and time of service
- ✓ Description of the issue
- ✓ Supporting documentation where available
- Lynphopro will review disputes in good faith and communicate findings within a reasonable timeframe.
- To the maximum extent permitted by law, Lynphopro shall not be liable for:
- ✓ Indirect or consequential damages;
- ✓ Lost profits or business interruption;
- ✓ Delays caused by customer no-shows;
- ✓ Failed deliveries caused by inaccurate information; or
- ✓ Losses resulting from circumstances beyond Lynphopro’s reasonable control.
- ✓ Reassign deliveries,
- ✓ Issue refunds or credits,
- ✓ Adjust estimated delivery times,
- ✓ Remove unreliable Project Professionals from priority programs,
- ✓ Restrict access to certain delivery categories.
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15.Policy Modifications.
- Lynphopro reserves the right to modify, update, or replace this Policy at any time. Updated versions will become effective upon posting to the Lynphopro platform unless otherwise required by applicable law. Continued use of Lynphopro services constitutes acceptance of any revised Policy.
17.Acknowledgment.
- By using Lynphopro services, customers acknowledge that they
- ✓ Have read and understood this Policy,
- ✓ Agreed to this Customer Project Cancellation & No-Show Policy,
- ✓ Understand the consequences of cancellations, no-shows.
18.Contact Information.
- For questions, support, or appeals related to this Policy, Project Professionals may contact: Lynphopro Support
- ✓ Email: info@lynphopro.com
- ✓ Website: www.lynphopro.com
- ✓ In-App Support: Available through the Lynphopro platform